Customer Service / Graphic Designer Positions
Primary Objective
Provide a quality customer experience in the most efficient manner, before, during, and after the sale, including guidance on sign usage, graphic design, and installation. Coordinate order details, including image quality, pricing, order options, and delivery options. Response to customer requests after the sale to assure customer retention.
General Responsibilities & Duties:
- Demonstrate professional, respectful interaction with other team members.
- Accurately and professionally represent Lakes Area Graphix to customers and vendors.
- Quickly respond to prospective customer questions and information requests, by telephone, email, live chat, or in person.
- Provide professional graphic design guidance for customers that takes into account the image quality for the intended purpose and provide professional image proofs.
- Identify order options and alternative products for customers.
- Gather and document customer order details, including payment details, customer information, delivery requirements, etc.
- Provide after sale support to customers including information on product and customer.
- Provide recommendations for continuous improvement of internal systems and procedures.
- Other duties as assigned, including helping with production activities periodically.
Education/Experience:
Preferred minimum of a 2 year degree in Graphic Design and 2 years of experience working directly in customer service.
Send your application and resume to: [email protected]
Marketing Positions
Marketing Specialist
Primary Objective:
Coordinate marketing campaigns for online companies, develop marketing materials for email, print and web and manage email campaigns.
Education/Experience:
Minimum of a 2-year degree, preferably in marketing, business, communications or graphic design and 2 or more years of experience working in a marketing department.
Responsibilities & Duties:
- Build and implement new customer acquisition campaigns using a combination of the following methods.
- Email marketing
- Search engine optimization
- Direct mail
- Online advertising
- Website content and lead capturing strategies
- Perform market analysis and research on the latest website and sign product trends
- Assist with daily marketing administrative duties
- Help create content and design images for social media and email campaigns
- Coordinate all aspects of marketing per brand that is being managed
- Conduct weekly website audits and assist with making changes on web pages
- Assist with weekly and monthly marketing reports and data
- Other duties as assigned, including helping with production activities when needed
Preferred Qualifications:
- A 2 or 4-year degree in marketing, business, communications or graphic design OR at least 2 years working in a marketing environment
- Knowledge of Adobe Creative Suite, Photoshop, Microsoft Office, Social Media Platforms, Google Analytics and email software (such as Infusionsoft, Mailchimp, etc.)
- Experience managing and working with high volumes of data and developing usable lists
- Ability to manage multiple projects and meet deadlines
- Strong work ethic
- Resembles our company's core values
- Selfless Team Worker
- Passionately Accountable
- Always Choosing to Do the Right Thing
- Humble
- Fun
- Requires effective verbal and written communication skills
- Willingness to learn on the job and flexible work schedule
Send your application and resume to: [email protected]
Production Positions
Primary Objective
Perform professional finishing functions in the manufacturing process for printed stickers, decals, signs and graphics. Perform quality review of printed products prior to shipping.
General Responsibilities & Duties:
- Demonstrate professional, respectful interaction with other team members
- Accurately and professionally represent Lakes Area Graphix to customers and vendors
Responsibilities & Duties:
- Basic operations of machines for cutting, laminating and packaging products
- Perform quality review of printed products prior to shipping.
- Accurate documentation of order status
- Follow the steps in completing the finishing of the product and preparing for packaging
- Packaging and shipping of the product
- Meet deadlines for orders
- Maintain and practice a safe production environment and educate others about safety issues
- Maintain the shop environment, including cleaning, maintenance, and repairs
- Provide recommendations for continuous improvement of internal systems and procedures
Qualifications:
- General knowledge of Microsoft programs, email and order tracking systems
- Requires effective oral and written communication skills, excellent interpersonal skills
- Understand and value working as a team to accomplish goals
- Ability to lift up to 60 lbs
Send your application and resume to: [email protected]
Screen Printer & Embroidery
Primary Objective:
Responsible for t-shirt screen printing and performing all embroidery functions to produce apparel for LAG orders.
General Responsibilities & Duties:
- Basic operating of t-shirt screen printing, embroidery and sewing equipment
- Perform quality review of products prior to shipping
- Meet deadlines for orders
- Maintain the shop environment, including cleaning, maintenance and repairs
Qualifications:
- At least 1-2 years of experience with embroidery, sewing or t-shirt screen printing is preferred
- Excellent attention to detail
- Able to work proficiently and efficiently while under pressure and meet tight deadlines
- Basic computer literacy skills
- Requires effective oral and written communication skills, excellent interpersonal skills
- Understand and value working as a team to accomplish goals
- Ability to lift up to 60 lbs
- Willing to have a flexible work schedule
Send your application and resume to: [email protected]